FAQs
Last updated: September 3, 2025
Contact: Contact@browsik.com
Orders & Shipping
Q: How long until my order ships?
A: Handling time is 1–2 business days (Mon–Fri).
Q: When will my order arrive?
A: Typical delivery is 4–6 business days after the carrier scans your package. You’ll get a tracking email.
Q: Can I change my shipping address after ordering?
A: Email Contact@browsik.com immediately. If the order already shipped, we’ll help once it’s delivered (via return or reship).
Q: Do you ship internationally?
A: Yes, to select countries. Customs duties/VAT may apply and are the buyer’s responsibility.
Q: My package is delayed/lost/damaged—what do I do?
A:
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Damaged/incorrect: contact us within 48 hours with photos.
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No movement: after 7+ days domestic / 14+ days international, email us.
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Marked delivered, not received: check neighbors and the carrier; if still missing after 48 hours, contact us.
Returns & Refunds
Q: What’s your return window?
A: 30 days from delivery for eligible items, free return label, no restocking fees.
Q: What condition must items be in?
A: New/unused, with original packaging and accessories. (Final-sale, personalized, hygiene items are not returnable.)
Q: How do I start a return or exchange?
A: Email Contact@browsik.com with your order number, item, and reason. We’ll send an RMA and prepaid label.
Q: When will I see my refund?
A: Usually 3–5 business days after we receive and approve the return, plus your bank’s posting time.
Warranty & Repairs
Q: What’s covered under warranty?
A: A 12-month limited warranty against defects in materials/workmanship (standard coverage varies by component). See our Warranty Policy for details.
Q: How do I file a warranty claim?
A: Email Contact@browsik.com with subject “Warranty Claim – Order #”, a description, and photos/video. We’ll troubleshoot and arrange parts, repair, or replacement if approved.
Q: My bike arrived DOA or damaged—what now?
A: Contact us within 48 hours of delivery with photos of the box and product. We’ll prioritize repair/replacement or a prepaid return.
Product & Sizing
Q: Will this e-bike fit my height and weight?
A: Check each product’s recommended rider height and max payload (many models support up to 400 lb). Email us your height, inseam, terrain, and range needs for tailored advice.
Q: How assembled will my bike arrive?
A: Most ship 85–90% assembled. Typical final steps: attach handlebar, front wheel, pedals, adjust brake/derailleur, and check torque. A basic toolkit and manual are included.
Q: Are the brakes hydraulic or mechanical?
A: It depends on the model. The product page and “Tech Specs” list brake type and rotor size.
Q: What’s the real-world range?
A: Published ranges are estimates. Your weight, PAS level, throttle use, hills, wind, temperature, and tire pressure all affect range.
Q: Can I ride in the rain?
A: Light rain is generally fine; do not submerge. Dry and lube after wet rides, and avoid pressure-washing. Check the model’s IP guidance.
Q: How fast can these bikes go? Are they legal on roads/paths?
A: Speed and access rules vary by country/region (and by e-bike class). Always follow local regulations and use high-speed “unlock” modes off-road/where legal.
Battery & Maintenance
Q: How should I charge and store the battery?
A: Use the included charger on a stable surface, away from flammables. For storage over 30 days, keep around 50–70%, recharge every 1–2 months, and store in a cool, dry place.
Q: How long does charging take?
A: Typically 5–6 hours, depending on capacity and remaining charge.
Q: Replacement parts available?
A: Yes—email us with your model and the part you need (brake pads, rotors, tires, tubes, chain, display, controller, etc.).
Payments, Promotions & Tax
Q: What payment methods do you accept?
A: Major cards and popular digital wallets shown at checkout. (Installments/financing may be available if enabled at checkout.)
Q: Can I use more than one discount code?
A: Promotions and codes generally can’t be combined, unless stated otherwise.
Q: Do you support tax-exempt purchases?
A: If you qualify, email Contact@browsik.com with documentation before ordering.
Orders & Account
Q: I didn’t receive order or tracking emails.
A: Check spam/junk, then add Contact@browsik.com to your safe senders and email us to resend.
Q: Can I cancel my order?
A: If it hasn’t shipped yet, yes—email us ASAP. If shipped, use our returns process after delivery.
Safety & Riding
Q: What safety gear do you recommend?
A: At minimum, a CPSC-certified helmet (or your local standard), plus lights and reflective gear. Follow local traffic laws.
Q: Do you offer assembly or tune-ups?
A: We don’t provide in-home assembly, but you can use a local bike shop. Keep receipts and we’ll help with parts under warranty if needed.