Warranty Policy

Last updated: September 3, 2025
Contact: Contact@browsik.com

1) Limited Warranty Overview

Browsik warrants that new products purchased from our store are free from defects in materials and workmanship under normal use for 12 months from the date of delivery (the “Warranty Period”). Some components may carry different periods (see Section 3).

This warranty is offered to the original purchaser and is not transferable. It provides remedies described below and is in addition to any rights you may have under applicable consumer law.

2) What We’ll Do (Remedies)

If a covered defect arises during the Warranty Period, we will, at our option:

  • Supply replacement parts and instructions for a quick fix,

  • Repair the product at an authorized service center, or

  • Replace the product with a new or refurbished unit of equal or better value.
    If none of the above is commercially reasonable, we may offer a refund proportionate to time in service.

3) Coverage by Category

Unless a product page states otherwise, the following applies:

  • Main product / electronics (motors, controllers, displays, wiring): 12 months

  • Rechargeable batteries & chargers: 6–12 months (default 6 months unless the product page specifies 12)

  • Accessories (lights, racks, fenders, small attachments): 6 months

  • Cables, adapters, minor hardware: 90 days

Keep original packaging where possible. Photos/video of the issue help us diagnose quickly.

(If you sell e-mobility products: e-bikes/scooters)

  • Frame: 12–24 months (default 12 months)

  • Hub/Mid motor: 12 months

  • Controller/Display/Sensor: 12 months

  • Battery/Charger: 12 months (or 6 months if stated on the product page)

  • Suspension fork/shock: 6 months

  • Normal-wear items (excluded): brake pads, rotors, tires, tubes, spokes, chains, cassettes, grips, saddles, cables, bulbs.

4) What’s Not Covered (Exclusions)

This warranty does not cover:

  • Normal wear and tear or consumables (see list above).

  • Cosmetic damage (scratches, dents) after first use.

  • Damage from misuse, accidents, racing/stunts, overloading, water ingress beyond IP rating, neglect, or improper maintenance/assembly.

  • Modifications or repairs performed by anyone other than Browsik or our authorized partners.

  • Damage from incorrect chargers, power surges, or third-party software/firmware.

  • Products with removed/altered serial numbers or proof of purchase.

  • Lost or stolen products.

5) Shipping Costs for Warranty Service

  • Within 30 days of delivery: If a warranty claim is approved, Browsik covers reasonable shipping for parts or replacement (or provides a prepaid label).

  • After 30 days: We typically provide parts at no cost under warranty; the customer may be responsible for one-way shipping to our service center if a return is required. We’ll always confirm costs before you ship anything.

6) How to Make a Claim (Step-by-Step)

  1. Email Contact@browsik.com with subject “Warranty Claim – Order #XXXXX”.

  2. Include: order number, product name, purchase date, a description of the issue, and clear photos/video (full product + close-ups).

  3. We’ll guide basic troubleshooting (often resolves issues quickly).

  4. If covered, we’ll confirm the remedy (parts/repair/replacement) and provide any labels or instructions.

  5. For returns: use the provided RMA and pack securely. Keep the drop-off receipt.

7) Dead on Arrival (DOA) & Transit Damage

If your item arrives damaged or not working on arrival, contact us within 48 hours of delivery with photos/video of the box and product. We will prioritize repair/replacement or a prepaid return.

8) Out-of-Warranty Service

After the Warranty Period, we offer paid service and parts availability where possible. We’ll quote costs in advance.

9) Compatibility & Third-Party Parts

Warranty applies only to products and parts supplied by Browsik. Failures caused by third-party parts, accessories, or modifications are excluded.

10) Disclaimer & Limitations

To the maximum extent permitted by law, this limited warranty is your exclusive remedy for defects. Browsik is not liable for incidental or consequential damages (loss of use, time, or profits). Some jurisdictions do not allow limitations on implied warranties or exclusion of incidental damages, so these limits may not apply to you.

11) Relationship to Other Policies

This warranty works alongside our Return & Refund Policy and Terms of Service. If a conflict exists, consumer law protections in your location will prevail.